Oakland, CA March 4, 2013 -- A travel agency can make the process of booking your spring vacation quick and painless, but choosing the wrong agency can turn your dream vacation into a nightmare. Better Business Bureau is advising consumers to do their research before booking their next vacation.
In 2012, BBB received more than 7,000 complaints nationally against travel agencies and bureaus. Most complaints allege consumers felt misled by travel offers that failed to deliver on promises, or worse, paid money for travel arrangements that were never made.
Follow these tips from your BBB to ensure your trip will be memorable for all the right reasons:
- Use a travel company you trust. Ask family and friends to recommend a company they’ve used and go to bbb.org to see the company’s BBB Business Review. You can also utilize our BBB Accredited Business Pages to find a trustworthy business to work with.
- Get all vacation details in writing. Get all the details of your vacation in writing, including travel itineraries and booking confirmations. Get a copy of the company’s cancellation and refund policies, and ask questions.
- Verify reservations. Get the contact information for the airline, car rental company and hotel you’ll be using. Call to confirm all arrangements.
- Consider travel insurance. Travel insurance is designed to cover such things as trip cancellations or medical emergencies. Before purchasing any type of travelers insurance check your homeowner’s or medical insurance policies to see what is already covered.
- Pay with a credit card. Paying with a credit card gives you additional protections should something go wrong with the travel reservation.
Be on the alert for travel scams. Unsolicited mail, email and faxes offering deeply discounted travel packages could leave you out a vacation and money if you’re not careful.
About the BBB
The BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, free BBB Reliability ReportsTM on businesses and BBB Wise Giving ReportsTM on charities, and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, 114 BBBs serve communities across the U.S. and Canada. Please visit www.goldengate.bbb.org for more information.