November 16, 2009 Oakland, CA -- The Better Business Bureau serving the San Francisco Bay Area and Northern Coastal California is proud to announce the availability of BBB resources from your smart phone or mobile-enabled device. Now whenever you're on the go, you can check BBB Reliability Reports from your iPhone, Blackberry, or other Internet enabled device.
BBB Reliability Reports have been available for a long time on our website at www.bbb.org; however we now offer a mobile browser experience that allows you to easily search for BBB reports on your mobile phone. As is usual, your phone must have an Internet connection, and you should check your service plan to find out if Internet browsing is part of your plan or whether it has an additional cost. Instead of going to www.bbb.org, you simply type m.bbb.org into the web browser on your Internet-enabled mobile device. From there, you can search for BBB Reliability Reports nationwide.
The BBB Reliability Reports issued by the BBB serving the San Francisco Bay Area and Northern Coastal California are optimized for mobile browsing as well. In addition, you can also search for a list of BBB Accredited Businesses in a specific type of business. Other features include search by company phone number or website.
BBB Reliability Reports generally include information on general company contact information, and information about the length of time a company has been in business, and type of business. The BBB rating grade which ranges from A+ to F is displayed. The grade represents BBB’s degree of confidence that the business is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns. A summary of the company's complaint history including the number and type of complaints, if any, and if/how the complaints were resolved. BBB Reliability Reports will sometimes include other pertinent information developed through special BBB investigations, any advertising violations, and relevant government actions. Reports may also include informational tips or warnings on dealing with that particular industry.
BBBs issue reports on both BBB Accredited Businesses and Non-accredited Businesses, and reports on both are available from our mobile enabled browser at: m.bbb.org as well as our traditional website at: www.bbb.org. We hope to be able to serve BBB Reliability Reports more efficiently through this new technology.
About BBB
The BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, free BBB Reliability Reports® on businesses and BBB Wise Giving Reports® on charities, and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, 125 BBBs serve communities across the U.S. and Canada. Please visit www.goldengate.bbb.org for more information.